Duties & Taxes

All PANGAIA orders are shipped from the UK.

EU - Once you have made payment for your order, all EU orders are shipped such that you should not be required to make any further payments in relation to import VAT and duties of any kind at the point of importation of your order into the EU.

Outside the EU - We currently do not offer prepaid duties and taxes so please be aware that shipping outside the EU from the UK could incur customs charges.

Duties and taxes are non-refundable.

Please note that some countries may require you to provide additional information to our delivery partners to receive your order as it passes through customs. Please see the specific requirements below:

Canada
Orders to Canada will be subject to customs and duties fees

United States
Orders over $800 USD will be subject to customs clearance and duties fees. Duties and taxes are non-refundable.

Latvia
You will be required to provide Proof of Payment and sign a Power of Attorney to receive your items.

Greece
You will be required to show a Tax ID and proof of payment.
If your order is over €1,000, you will be required to sign a Power of Attorney.

Italy
You will be required to show a Tax ID to receive your items.

Portugal
You will be required to show a Receiver ID, Tax ID and proof of payment to receive your items.

Lithuania
If your order is over €1,000, you will be required to show a Receiver ID and provide Proof of Payment in order to receive your items.